We aim to send your order within 3 business days from the time of payment if you use a credit card, or within 3 business days from the confirmation of payment if you pay by convenience store or bank transfer. We will do our best to send your order as soon as possible. Please note that we do not send individual notices such as confirmation of payment or estimated shipping date to those who have paid by convenience store transfer. If you have not received your package after 7 business days, please contact us.
The estimated delivery time is based on orders placed during weekday business hours (Monday through Friday, 9:00 a.m. to 4:00 p.m., excluding national holidays). Most orders are shipped on the next business day after the order is placed. Please note that orders placed after business hours before or on holidays will be shipped on the next business day and will not arrive according to the estimated number of days shown.
Finally, we would like to repeat our request. Due to the delicate nature of the products in this official online store, we are unable to accept returns due to customer convenience or error. Also, we all work together to carefully pack and ship our products, and we have to pay for the packaging and shipping companies. Please be sure to check, consider, and agree on the items, product contents, and number of units purchased before making a purchase in our official online store to avoid causing a request for a return.
We appreciate your understanding and cooperation.
If you have any other questions or requests, please feel free to contact us. https://spacecosmeshop.com/pages/contact